CareSponsors Customer Service Policies

Service Hours

CareSponsors is open Monday through Friday from 8:30 am to 4:00 pm Eastern Time.

Toll-Free Phone:  1-866-344-5454
Toll-Free Fax:      1-888-865-9655

Email:                 service@caresponsors.com

Family Enrollment and Ordering

• The CareSponsor program is designed to be a college savings program for the employees of the CareSponsor participating company, in addition to a fund raising program for the specified non-profit organization.
• Families must be employees of a CareSponsors participating company to participate in CareSponsors educational fundraising.
• Families must agree to abide by the administration policies and revenue sharing decisions of their CareSponsor company.
• Family orders will be released for processing only after payment has been made to their company CareSponsor coordinator.
• Family orders that are placed on the web site will be purged 14 days after the order was placed if no payment is received.
• Each family order generates college savings for the participating family. CareSponsors LLC will track these earnings, and transfer the funds each month, sixty days in arrears. For example, funds earned from January 1 to January 31 will be transferred on or about April 1.
• Family earnings can only be transferred to the family's Putnam College Advantage 529 account.
• The minimum family monthly transfer amount is $15. If a family earns a total less than $15 per month, CareSponsors LLC will hold those funds until the family earnings meet or exceed the $15 minimum transfer amount.
• After 12 months of inactivity, any family accrual of less than $15 will become the property of the company specified non-profit, and the inactive family account will be closed.
• Each family order also generates funds for the company specified non-profit organization. CareSponsors LLC will track these earnings, and write a check to the non-profit organization, and mail it to the company, sixty days in arrears. For example, funds earned from January 1 to March 31, will be sent to the company on or about June 1.

Company Enrollment and Administration

• The CareSponsor company agrees to pay for all purchases made on behalf of its participating employees, and agrees to authorize CareSponsors LLC to electronically transfer the funds for those purchases from the bank account of their choice
• The CareSponsor participating company will be responsible for:
  
  1.  Collecting face value payment for all purchases made by its employees;
  2.  Receiving the gift certificates and gift cards purchased by their employees;
  3.  Distributing those gift certificates and gift cards to participating employees in a timely fashion.
• When the CareSponsor company coordinator releases family orders for processing, those family orders will be aggregated and combined into a CareSponsor organization order for your company. That order will be shipped from our offices in West Michigan by the end of the next business day of the orders creation, if received by 1:00 PM Eastern Time.
• Participating organizations agree to pay shipping fees (in addition to the face value of their order) according to the following schedule:
  
  * For orders totaling more than $1500 face value - Free second day delivery, or $7.50 for next day air delivery
  * For orders totaling less than $1500 face value - Second day delivery $8.00; $15.50 for next day air morning delivery
• A signature is required for all gift certificate and gift card shipments from CareSponsors LLC to the CareSponsor participating company. At the time of the delivery, the CareSponsor participating company assumes ownership and responsibility for the gift certificates and cards.